Frequently Asked Questions
Orders & Payment
What do I do if I received a faulty item?
Quality items are important to us. If in the instance you receive a faulty item, please contact firstname.lastname@example.org and we will organise a repair, replacement or full refund (including shipping costs).
Can I change my order?
Unfortunately we are unable to cancel or change an order once it has been placed. If you have made a mistake or would like to change an item in your order, please contact email@example.com as soon as possible. We will try our best to change an order if it hasn’t been dispatched already. ALKAM cannot be held accountable for any incorrect details entered by the customer.
How long will it take for my order to arrive?
ALKAM offers both standard and express shipping for orders. For more details, visit our Delivery and Returns page.
Is there somewhere I can see the product before buying?
Similar to many online Australian Boutiques, we do not have a physical shop front, and for safety reasons cannot allow customers in the warehouse. Please contact firstname.lastname@example.org for any product enquiries, we’d love to hear your questions about our minimalist fashion!
How do I know if my order has been dispatched?
You will receive a confirmation email with a tracking number as soon as your order has been dispatched. If you do not receive this email, please contact us at email@example.com.
What payment methods do you offer?
ALKAM offers Mastercard, Visa, Paypal and Afterpay. We also offer Gift Cards.
What if I received an incorrect order?
We apologise that you received something different to what you ordered! Please complete the return document which can be found here. Once this is done, please contact our Customer Service Team at firstname.lastname@example.org so we can organise the correct item to be sent to you.
Delivery & Returns
How do I track my order?
Once your order has been placed, you will receive an order confirmation email with tracking details so you can track your order.
How do I return an item?
Please ensure all items are unworn, unwashed and in new condition, with original swing tags attached and returned within 7 days of delivery. For hygiene reasons, earrings cannot be returned unless deemed faulty. Visit our Delivery and Returns page for more information on our returns policy and instructions on how to return an item.
Are returns free?
Return shipping costs are not covered by ALKAM, and will not be included in your refund.
Can I return sale items?
Unless faulty, sale items are final and cannot be refunded or exchanged.
How will I receive my refund?
All refunds will be reversed back to the original payment method you used to process the order. If you have processed it on a credit card that is no longer open, please contact us immediately.
Can I change my delivery details?
If you’d like to change your delivery address, please contact us immediately on email@example.com and we will do our best to facilitate.
Do you ship internationally?
Yes, we ship worldwide.
I am interested in stocking ALKAM, how do I go about this?
Please contact firstname.lastname@example.org for further assistance. We can’t wait to hear from you!
How do I know what size I am?
For a full size breakdown and conversion chart, visit our Size Guide page. For further advice on sizing and product information, please contact email@example.com.
What if I missed out on a promotion you were offering?
Unfortunately we are unable to extend our sale beyond the specific timeframe as advertised. Keep an eye out for our next promotion!