FREE SHIPPING ON ALL ORDERS OVER $150

Shipping and Returns

SHIPPING

ALKAM uses Australia Post for all domestic shipping. Once your order has been dispatched, you will receive a tracking number which will be sent to your selected email address.

All deliveries must be signed for unless you have provided permission to deliver without signature, so please ensure someone is available to sign for the delivery. ALKAM is not held liable in the event that the package goes missing, and will not be able to refund or resend another order.

For estimated delivery times and costs, please see below. If you have further questions, feel free to contact our Customer Service team at info@alkam-store.com.au.

Delivery Type

Cost

Estimated time for Delivery

Standard Shipping

$5.95         

FREE for orders over $150

3-7 days

Please allow an additional 2-4 days for regional orders

Express Shipping

$9.95

1-2 days

Please allow an additional 2-4 days for regional orders


ALKAM is not responsible for any delays caused by Australia Post. Please note that there may be delays during heavy sale periods. Shipping days do not include public holidays or weekends.

All prices on our website are displayed in Australian Dollars (AUD).

We currently only ship to Australia.

 

RETURNS

If you are not happy with your product, we will gladly refund or exchange your purchase under the below provisions:

  • Must be within 14 days of receiving your order.
  • Proof of purchase must be provided.
  • Items must be kept in their original condition – unworn, unwashed and unused, with all garment tags attached and in its original packaging.
  • Originally bought at full price. Sale items, items purchased on sale or using a discount code do not qualify for a refund unless deemed faulty or damaged. 

ALKAM recommends trying on all purchased items as soon as they are received to ensure a smooth return process.

We do not offer returns on earrings due to hygiene reasons.

ALKAM reserves the right to reject returns and exchanges that do not adhere with the Returns Policy as stated above. In the situation that your goods are not accepted, it will be returned to you without a refund or exchange given.

 

Return Process

Please review our return policy above before proceeding.

  1. Contact ALKAM at info@alkam-store.com.au within 7 days of receiving your order. Please specify your order number and item/s to be returned or exchanged.
  2. Once you have emailed and have been notified that you’re eligible, you will receive a Return Authorisation Number (RA#) and return instructions. Please note this number on the returns form. Items received that do not have a valid RA# will not be eligible for return.
  3. Please ensure the item(s) for return, its packaging, and the Returns Form are included in the package. We recommend using a reputable delivery service like Australia Post or DHL to ensure your item is received safely and undamaged. ALKAM is not liable for damaged or loss of garments in transit.
  4. Once your item clears inspection, you will receive your exchange, credit note or refund (excluding original shipping cost) directly to the account you used to make your purchase, and within 5-7 days from when your return was received.

ALKAM reserves the right to deny unauthorised returns or exchanges that do not meet our returns policy.

Please note that the refund could take longer to show in your account depending on your bank.

 

Credit Notes

Store Credit may also be issued at the customer’s request.  This will be the same value of the item being credited, and will last one year from date of issue. Credit Notes take up to 7 business days to process.

 

For further assistance on refunds, exchanges and returns, please contact us at info@alkam-store.com.au.

 

Faulty products

Quality products are important to us. If in the situation you have received a faulty item, we will gladly organise a repair, replacement or full refund (including shipping costs).

 

Please note: our return policy applies to all orders once placed, and is compliant with both State and Commonwealth Australian law.